A message to our customers related to Coronavirus (COVID-19)

ALERT: Communication for customers impacted by the natural disasters. Learn More

ALERT: Communication for customers impacted by the natural disasters.

Our thoughts are with those affected by the natural disasters. We are here to help customers who've been impacted and contact us by evaluating:

  • waiving of certain fees
  • increases in credit limits on their cards to help with additional, necessary purchases

In times like these, people come together to help those in need.  At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike.

DISCOVER THE ADVANTAGES OF EBILL

With eBill on MySynchrony.com, making payments is simple, fast and clutter-free. Each month we’ll email you when your bill is ready to view online.

HOW IT WORKS

With so many convenient options for scheduling your payments, so you don't miss one.

Make a same-day payment.

Schedule up to 12 months of payments.

Sign up for Autopay to schedule automatic monthly payments.

ENROLLING IS EASY

Just follow these 5 simple steps:

  • 1
  • 2
    In the Activity section, click on “eStatements — Off”
  • 3
    On the Statements Page, click “Enroll Now” button
    1. In the pop-up under Statment Delivery Method, click on “eStatements
    2. Verify that the displayed email address is correct
    3. Read the terms and conditions, then select “Submit
  • 4
    The next screen will confirm your successful enrollment in eStatements
  • 5
    On the Statements page, you can change your email address or unenroll in eStatements
LOG IN

FAQ

Have questions? We have answers.

Can I change back to paper statements if I have selected to receive my statements electronically?

Yes. Log in then click Statements on the home page, then select change your statement delivery method.

How will I be notified that my eStatement is ready for viewing?

We will send an email notification when your eStatement is ready. For your security, we do not email eStatements.

Do the eStatements show the same information as paper statements?

Yes, it is a PDF file of the paper statement. However, your account number will not be displayed on your electronic billing statement.

What do I do if I never received notice that my eStatement is ready?

To ensure you continue to receive the emails you have requested, add our email address to your address book. Follow the directions for your Internet Service Provider (ISP) or email program. If you do not have access to those directions, you will need to designate us as a “Trusted Source”. This is typically accomplished by adding our "From Address" (i.e. example@domain.com) to your address book, contact list, or Safe List.

Will I receive my eStatement directly in my email inbox?

No, for your protection we send an email notice that your eStatement is ready for viewing. The email notice you receive will contain a link to your online account. When you access the link you will need to log in, and then click on the Statements Quick Link to view, print or download your eStatement.

Will I receive confirmation when I choose to receive statements electronically?

Yes.

What do I do if I have not received my mailed paper statement?

Check your eStatement delivery method using the Statements Quick Link. Keep in mind that you may have enrolled in eStatements when you registered your account. You may also want to validate your mailing address to ensure we have the correct address on file.