HERE TO HELP
Have a question about your account?
Have questions? We have answers.
Account Registration and Log In
Why register my Synchrony credit card account(s)?
How do I register my credit card account(s)?
How do I log in?
What if I can’t remember my user name?
What if I can’t remember my password?
What if I can’t remember my answers to the Security Questions?
What if I’m still having log in issues?
Viewing Your Statements and Enrolling in eBill
How do I read the Promotional Purchase Summary on my statement?
How do I receive paperless statements?
Making Payments, Setting Up Autopay and Alerts
What methods of payment can I use to pay my bill?
How do I make a single, one-time online payment?
Where can I review my payment history (including cancelled payments)?
Can I schedule multiple online payments in advance?
I received a confirmation that my payment was processed, how long does it take to clear my bank?
Can I submit multiple payments in one day?
Will I get confirmation when I make an online payment?
Can I request that my payment due date be changed?
How long will it take for my payment to post to my account?
What should I do if my payment has not been applied to my account?
How many payments can I schedule?
Can I change the banking information that was stored from submitting a previous payment?
Will my payment post the same day that I submit it online through mysynchrony.com?
Can I change or cancel my online payment?
Can I choose how my future payments will be allocated between my balances on a single account?
Where can I mail my payments?
How can I avoid interest charges on Deferred Interest/No Interest if Paid in Full promotions?
Is there a fee or penalty for paying off my Promotional Balance in advance?
Where can I find the expiration date for my special financing offer (promotional purchase)?
What is Autopay?
What’s the difference between Multiple Payments and Autopay?
How do I set up Autopay?
Is Autopay a payment arrangement that guarantees that my account or promotion(s) will be paid in full before expiring?
Will interest charges and late payment fees still be assessed even though I signed up for Autopay?
Will I get confirmation when I enroll in Autopay?
Will my bank account continue to have deductions even after my credit account balance is paid off?
If I am enrolled in Autopay and have a zero balance, but make another purchase, will Autopay continue for the new balance?
What if the account balance is less than the payment amount I selected?
How long will it take for Autopay to go into effect and start deducting payments from my bank account?
After I have selected an amount for Autopay, when can I go back in to change it?
Once I have cancelled Autopay, how long does it actually take to go into effect?
What happens if the Total Minimum Payment Due increases and the Autopay amount I have selected is for less than the Total Minimum Payment Due?
What if there is a delinquent amount on my account? Will this amount be deducted as well?
Can I submit additional payments while enrolled in Autopay?
What are Alerts?
How do Alerts work?
How often will I get them?
Where do I sign up for Alerts?
How do I change my email address for Alerts?
How do I change my phone number for Alerts?
Are Alerts ever delayed?
How do I stop receiving Alerts?
Pay Without Log In, MySynchrony Mobile App, and Your Credit Score
What is Pay Without Log In?
What is the MySynchrony Mobile App?
What is Your Credit Score with VantageScore®?
Understanding Promotional Financing, Interest Charges and Late Fees
What is an Equal Payment Promotion, and how does it work?
What is a Deferred Interest Promotion, and how does it work?
What is a Fixed Pay Promotion, and how does it work?
How is interest calculated and charged?
How can I avoid late payment fees?
Why has a late fee been charged to my account?
How can I avoid interest charges?
Why has interest been charged to my account on my Deferred Interest promotion if I have made all of the minimum payments?
Activating Your Account & Reporting Lost/Stolen Card
Do I need to activate my account, and if so, how do I activate it?
What should I do if my credit card is lost or stolen?
What if I want to close my account with Synchrony Bank?
Can I close my credit account online?
Can I remove my phone number?
Where is my historical account information?
Card Security, Fraud Protection and Dispute Resolution
What should I do if I suspect that I am a victim of fraud?
Can I change my Password?
Can I change my Security Questions?
Can I change my User Name?
What should I do if I am having trouble viewing my account information on the screen?
How does Synchrony Bank protect access to my online account?
Will I always be asked additional security verification questions when logging into my account?
Are there times when my online account may be unavailable?
How do I bookmark this site or add it to my favorites?
How can I best protect my personal information offline and online?
How do I dispute something I see on my billing statement?
How long does it take to typically resolve a billing dispute?
Synchrony Car Care™ credit card
What are the Synchrony Car Care credit card benefits?
Where can I use my Synchrony Car Care credit card?
When shopping at a store with the Synchrony Car Care credit card, how do I take advantage of the everyday benefits of the card?
What if I want to pay off the item(s) that qualify for promotional financing before they are due?
What if I have multiple promotional financing balances on my account at the same time?
Can I schedule multiple payments?
Why has interest been charged to my account on my Deferred Interest promotion if I have made all the minimum payments?
How do I change my personal information (email address, address, etc.)?
How can I check the status of my rebate offer?
Synchrony HOME™ Credit Card
What is the Synchrony HOME™ Credit Card?
Contact Us or Chat Online
How do I contact Customer Service?
What is Chat?
When is Chat available?
Why can’t I see the Chat icon?
Does Synchrony use a virtual Chat agent?
How do I chat with a live agent?
Can a Chat Agent perform the same tasks as a Customer Service Representative who services cardholders by phone?