A message to our customers related to Coronavirus (COVID-19)

ALERT: Communication for customers impacted by the natural disasters. Learn More

ALERT: Communication for customers impacted by the natural disasters.

Our thoughts are with those affected by the natural disasters. We are here to help customers who've been impacted and contact us by evaluating:

  • waiving of certain fees
  • increases in credit limits on their cards to help with additional, necessary purchases

In times like these, people come together to help those in need.  At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike.

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DOWNLOAD THE MYSYNCHRONY
APP

WHEREVER YOU GO, WE’RE RIGHT THERE WITH YOU

Regardless of where your life and ambitions lead you, the MySynchrony Mobile App from Synchrony® puts the power of online account management in the palm of your hand when you need it.

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Securely log in with Face ID, Touch ID or Fingerprint Authentication.*

Make payments and review account details, including your current balance, payment due date and more for any of the accounts you manage on MySynchrony.com.

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Get finance tips and insights to help you save more and spend wisely.

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Download the FREE MySynchrony Mobile App today!

FAQ

Have questions? We have answers.

How do I access the MySynchrony Mobile App?

First, make sure that your account is registered on mysynchrony.com. You can register your account at mysynchrony.com or through the MySynchrony Mobile App by clicking Register at the bottom of the screen.

Then simply download the MySynchrony Mobile App:

What encryption method is used to ensure my payment is secure?

We use industry-standard encryption technology to protect your personal information.

Will my payment post the same day that I submit it through the MySynchrony Mobile App?

That depends. Payments received before 11:59 p.m. Eastern Time on any day will be credited that same day. Payments received after 11:59 p.m. Eastern Time on any day will be credited on the next day. Note: Payments that post to your account after the payment due date may result in a late payment fee being assessed to your account.

Can I edit a payment later if I need to make a change?

That depends. Online payments that have a Scheduled status may be modified or canceled until 5:00 p.m. Eastern Time on the day the payment is scheduled. Payments made online after 5:00 p.m. Eastern Time may be modified or canceled until 11:59 p.m. Eastern Time that day. Payments with a Pending or Processed status, or other non-online payments, cannot be modified or canceled.

Can I schedule more than one payment?

Yes. When you have completed scheduling a monthly payment for one account, you can return to the Mobile App Payments page and then schedule future additional monthly payments individually, up to a total of 12 payments.

Am I able to make payments or schedule future payments for multiple accounts?

Yes. When you have completed scheduling a monthly payment for one account, you can return to the Mobile App Payments page and then schedule future additional monthly payments individually, up to a total of 12 payments.

Will I receive a notification that my payment has been made?

Yes. You will receive an email confirmation of your payment at the email address you provided on your account.

Which bank account will be used for payments I make with the MySynchrony Mobile App?

You can choose any of the bank accounts that you have already registered at mysynchrony.com or through the MySynchrony Mobile App to pay your bill using the Mobile App.

How do I set up my banking information?

First, log in at mysynchrony.com or through the MySynchrony Mobile App with your user name and password. You can then add or delete bank accounts by tapping the Profile menu and selecting Banking Information.

Can someone else access my bank account if I use the MySynchrony Mobile App?

No. No one else can access your bank account number if you use the Mobile App.

What do I do if my phone is stolen while I have the MySynchrony Mobile App downloaded?

Please call the Customer Service number shown on the back of your Synchrony card as soon as possible.

*Based on your personal device capabilities.

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