A message to our customers related to Coronavirus (COVID-19)

ALERT: Communication for customers impacted by the natural disasters. Learn More

ALERT: Communication for customers impacted by the natural disasters.

Our thoughts are with those affected by the natural disasters. We are here to help customers who've been impacted and contact us by evaluating:

  • waiving of certain fees
  • increases in credit limits on their cards to help with additional, necessary purchases

In times like these, people come together to help those in need.  At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike.

We’re in this Together

We are working to protect the health and safety of our employees and communities and ensure we’re here to support our customers and partners.


As always, our aim is to provide you with fast, convenient and easy-to-use digital tools for accessing and managing your account. Coronavirus (COVID-19) hasn’t changed that. You can still do many things online, including:

  • Review your balance or recent transactions

  • Request a credit limit increase

  • Make a payment or adjust your Autopay

  • Complete other account service requests

  • Chat with our virtual assistant, Sydney

  • Set up alerts, texts/SMS and email notifications

Visit our Consumer Resources page for more information on registration and account holder features. If you’ve already enrolled in online access and need help signing in, visit www.mysynchrony.com to locate your account and recover your password.

MySynchrony Mobile App

Use the MySynchrony Mobile App to quickly check your account activity, make a payment and access other services. Click here to learn more or download the app or log in if you’re a returning visitor.

App StorePlay Store

Protect Yourself

Scammers are designing phishing and fraud schemes related to Coronavirus. Doing the following can help you avoid trouble:

  • Be sure a padlock or lock icon is displayed in the status bar of your web browser before sending personal or financial information online. This lock indicates any communications exchange is encrypted and secure.

  • Contact us right away if you feel your account has been compromised

$0 Fraud Liability – You’re never responsible for unauthorized charges*

Financial hardship? We may be able to help.

If Coronavirus (COVID-19) has affected your financial situation, please contact us to discuss ways we can help including:

  • Fee adjustments

  • Deferred payments

  • Extending an existing credit card promotion

  • Reevaluating your credit limits

Contact us to discuss options

Contacting Customer Service

Our customer service representatives are here to provide knowledgeable and caring support. Our team is available to help when you need to talk about your account. Many of our team members are working from home. We appreciate your patience with higher wait times or the occasional background noise and encourage you to explore our digital servicing options.

Our dedicated call center associates are available Weekdays: 8 a.m. – Midnight ET

We also encourage you to check our social channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates on our actions.


For additional assistance view our Frequently Asked Questions page.

*Unauthorized use does not include charges by a person to whom you have given authority to use your account or card, and you will be liable for all use by such persons.

Download the MySynchrony Mobile App through the Apple App Store or Google Play. Data fees may apply.

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